INNERPORTAL
[ ARCHIVE // LEGAL & GOVERNANCE ]REVISION // 2026.09 · ENFORCED

REFUND POLICY

[01]TERMS OF SERVICE[02]PRIVACY POLICY[03]REFUND POLICY[04]COPYRIGHT & DMCA
Draft. This text has not been approved yet and may change before the paid pilot.
DOCUMENT // REFUND POLICYinnerportal.io

Refund Rules

Draft, version 0.1, 13 September 2026. Not yet approved.

These rules apply to every paid request on InnerPortal and are shown before you pay. The creator may add stricter rules for a session; those are shown on the request form. Nothing here removes your statutory rights.

When you get a full refund

  • You cancel while waiting. As long as your request is still in the queue and the creator has not started it, you can cancel from your tracking page and receive a full refund.
  • The creator does not reach you. If the creator closes the session while your request is still waiting, it is refunded in full, automatically, without you having to ask.
  • The creator rejects your request. A creator may reject a request that breaks the queue rules or cannot be fulfilled (for example, a broken link). Rejected requests are refunded in full and the reason is shown on your tracking page.
  • The creator refunds you. A creator can refund any request at any time, in full or in part.

When you do not get a refund

  • Your request has started. Once the creator has started your request, you can no longer cancel it. The review is the product; an unfavourable review is not grounds for a refund.
  • You were not there. If the creator needs you present (for example to answer a question) and you cannot be reached when your turn comes, the creator may skip you. A skipped request can be put back in the queue by the creator; if the session ends without reaching you it is refunded in full.

Timing and method

Refunds are issued to the original payment method through Stripe, usually within minutes, and typically appear on your statement within 5 to 10 business days depending on your bank. InnerPortal's platform fee is returned to the creator on a full refund and proportionally on a partial refund, so you always receive the amount stated.

Problems

Reply to your confirmation email or contact [support email] with your tracking link. InnerPortal can inspect the full history of your request and issue a refund where these rules apply.